GENERAL TERMS AND CONDITIONS

Article 1 – Definitions

In these General Terms and Conditions, the following capitalised terms shall have the meanings set out below:

  1. Provider: Webvue, a sole proprietorship registered in Blaricum, Netherlands (CoC: [90899105]), offering the SaaS Service under the name SalonBlaze.
  2. Client: The legal entity or natural person acting in a professional or business capacity who enters into an Agreement with the Provider.
  3. User: Any natural person visiting the Client's website published via the SaaS Service, without account or login access.
  4. SaaS Service: The internet-based software service under the name SalonBlaze, enabling the Client to build, configure and host a one-page website, including Dashboard and related functionalities.
  5. Template: A website design provided by the Provider that the Client can select and configure as the basis for a one-page website.
  6. Workspace: The secured environment within the SaaS Service where the Client manages its website(s), settings and data.
  7. Subscription: The agreement under which the Client gains periodic access to the SaaS Service in exchange for payment, based on a chosen Plan.
  8. Plan: A pricing tier with corresponding features and usage limits available for Subscription.
  9. Agreement: The contract between Provider and Client for use of the SaaS Service, comprising these Terms, the chosen Plan and any supplementary arrangements.
  10. Content: All texts, images, logos, videos and other materials uploaded or entered by the Client into the SaaS Service.
  11. Personal Data: Any data that can be directly or indirectly linked to a natural person, as defined under the GDPR.
  12. Website: The one-page website set up and hosted by the Provider via the SaaS Service, based on a Template selected by the Client.

Article 2 – Applicability

  1. 2.1 These General Terms and Conditions apply to all offers, agreements and services of the Provider, unless otherwise agreed in writing.
  2. 2.2 The applicability of any purchase or other terms and conditions of the Client is expressly rejected.
  3. 2.3 If any provision is void or voidable, the remaining provisions shall remain in full force. The Parties shall agree on a replacement provision that approximates the original as closely as possible.
  4. 2.4 The Provider may unilaterally amend these Terms. Amendments shall be communicated at least 30 days before they take effect. If the Client disagrees, it may terminate the Agreement as of the effective date.

Article 3 – Offer and Formation of the Agreement

  1. 3.1 All offers of the Provider are without obligation and subject to availability.
  2. 3.2 The SaaS Service is intended exclusively for business use. By creating an account, the Client declares it is acting as a business user and not as a consumer.
  3. 3.3 When creating an account, the Client warrants it has reached the age of 18 and that all information provided is accurate and up to date. Changes must be communicated via the Dashboard without delay.
  4. 3.4 The Agreement is formed when the Client completes registration and agrees to these Terms, or when the Client makes a payment for a Plan.
  5. 3.5 The Provider reserves the right to refuse a registration or order without stating reasons.

Article 4 – The SaaS Service

  1. 4.1 The Provider grants the Client a non-exclusive, non-transferable and revocable right of use of the SaaS Service, limited to the agreed Plan.
  2. 4.2 Depending on the chosen Plan, the SaaS Service includes:
    • Access to the template catalogue and selection of a Template;
    • Configuration and personalisation of the selected Template;
    • Automatic technical setup and hosting of the website (DNS, server, SSL);
    • Access to the Dashboard for management;
    • Support in accordance with the chosen service level.
  3. 4.3 The Provider shall use reasonable efforts to keep the SaaS Service available 24/7. No 100% availability is guaranteed; the Provider is not liable for interruptions due to maintenance, third-party failures or force majeure.
  4. 4.4 The Provider may modify or expand the SaaS Service and shall communicate material changes in a timely manner.
  5. 4.5 The Provider uses third-party services (hosting, DNS, payments) and is not liable for their functioning.

Article 5 – Terms of Use

  1. 5.1 The Client may only use the SaaS Service in accordance with the Agreement and applicable laws and regulations.
  2. 5.2 The Client is not permitted to:
    • Use the SaaS Service for unlawful purposes, including distributing malware, spam or content infringing third-party rights;
    • Reverse-engineer, decompile or disassemble the source code of the SaaS Service or Templates, unless permitted by law;
    • Circumvent or undermine the security of the SaaS Service;
    • Make the SaaS Service available to third parties or resell it without prior written consent;
    • Make excessive use of system resources adversely affecting other clients (fair use);
    • Post Content that is pornographic, discriminatory, inflammatory or contrary to public order or good morals.
  3. 5.3 The Client is responsible for all actions carried out through its account and Workspace.
  4. 5.4 The Client is responsible for the confidentiality of login credentials and shall report any unauthorised use without delay.
  5. 5.5 The Provider may suspend access with immediate effect if the Client breaches these Terms, without liability for damages.

Article 6 – Subscriptions, Prices and Payment

  1. 6.1 The SaaS Service is offered via Subscriptions with periodic payment (monthly) per chosen Plan.
  2. 6.2 All prices are in euros, exclusive of VAT.
  3. 6.3 Payment is due in advance. The Client authorises periodic direct debits for the Subscription.
  4. 6.4 If payment fails, the Provider shall notify the Client. If payment remains outstanding, the Provider may suspend access and/or terminate the Agreement.
  5. 6.5 Prices may be adjusted annually, communicated at least 30 days in advance. For increases above 10%, the Client may cancel as of the effective date.
  6. 6.6 Upgrades are charged immediately with a pro rata credit for the remaining period. Downgrades apply from the next renewal.
  7. 6.7 Subscription fees already paid are non-refundable.
  8. 6.8 Discount codes are single-use, non-transferable and not redeemable for cash, unless stated otherwise.

Article 7 – Term and Termination

  1. 7.1 The Agreement is entered into on a monthly basis and is tacitly renewed for one (1) month, unless terminated in accordance with Article 7.2.
  2. 7.2 The Client may cancel at any time via the Dashboard. Cancellation takes effect at the end of the current subscription period; access is retained until then.
  3. 7.3 The Provider may terminate the Agreement with 30 days' notice, unless there is an urgent reason as referred to in Article 5.5.
  4. 7.4 Upon termination, the right of use lapses immediately. The Website shall be removed within 30 days, unless otherwise agreed.

Article 8 – Delivery and Technical Setup of the Website

  1. 8.1 After Template selection, the Provider arranges the automatic creation and technical setup of the Website, including DNS zone, server environment and SSL certificate.
  2. 8.2 The Provider aims to complete setup within a reasonable timeframe. Delays caused by DNS propagation or third-party services are not the Provider's liability.
  3. 8.3 The Website runs on infrastructure managed by the Provider. The Client has no direct server or file system access, unless the Plan expressly permits this.
  4. 8.4 The Provider is responsible for technical management and security of the server, including security updates.
  5. 8.5 DNS Configuration: The Client is solely responsible for correctly configuring A records at its domain registrar. The Provider has no access to the Client's domain management.
  6. 8.6 Until A records are correctly configured and propagated, the Website may be unreachable. The Provider is not liable for delays or damages resulting from incorrect or late DNS configuration by the Client.
  7. 8.7 Email: The Client is responsible for providing a valid email address for contact form and booking notifications. The Provider is not responsible for email delivery at the Client's provider.
  8. 8.8 External Services: The Provider is not responsible for the functioning of third-party services such as domain registrars, DNS or email providers. Any assistance provided is voluntary and without liability.

Article 9 – Maintenance and Availability

  1. 9.1 The Provider aims for an availability of 99.5% annually, excluding scheduled maintenance.
  2. 9.2 The Provider may temporarily take the SaaS Service offline for maintenance and shall endeavour to carry this out outside business hours (CET) with prior notice.
  3. 9.3 The Provider may roll out new versions and updates. Material changes in functionality shall be communicated in advance.
  4. 9.4 In the event of a failure, the Provider shall use reasonable efforts to resolve it promptly. No liability applies for resulting damages, unless caused by intent or deliberate recklessness.

Article 10 – Intellectual Property

  1. 10.1 All intellectual property rights in the SaaS Service, Software, Templates, Websites and documentation vest exclusively in the Provider or its licensors.
  2. 10.2 The Website remains the property of the Provider. The Client uses a service and does not acquire ownership rights. The Subscription grants only the right to use and publish the Website during the Agreement term.
  3. 10.3 The Client only acquires the rights of use expressly granted in these Terms. No intellectual property rights are transferred.
  4. 10.4 Intellectual property rights in Content uploaded by the Client vest in the Client. The Client grants the Provider a limited licence to use this Content solely for performing the SaaS Service.
  5. 10.5 The Client may not distribute, sell or make available Templates, Websites or parts thereof separately from the SaaS Service.

Article 11 – Privacy and Data Processing

  1. 11.1 The Provider processes Personal Data in accordance with the GDPR and the Dutch GDPR Implementation Act. The privacy policy is available on the Provider's website.
  2. 11.2 Where the Provider processes Personal Data on behalf of the Client, the Provider acts as processor and the Client as controller. A separate Data Processing Agreement shall be entered into.
  3. 11.3 The Provider implements appropriate technical and organisational measures to protect Personal Data.
  4. 11.4 The Client is solely responsible for the lawfulness of Personal Data it enters or processes and warrants compliance with applicable privacy legislation.

Article 12 – Confidentiality

  1. 12.1 The Parties shall keep confidential any confidential information received in the context of the Agreement. This does not apply to information that is public, independently developed, or must be disclosed by law or court order.
  2. 12.2 The confidentiality obligation remains in force during the Agreement and for 2 years after its termination.

Article 13 – Liability

  1. 13.1 The Provider's total liability is limited to the total amount paid by the Client under the Agreement at the time of the damaging event, up to a maximum of €500,-(five hundred euros).
  2. 13.2 The Provider is never liable for indirect damages, including consequential damages, loss of profits, business interruption or loss of data.
  3. 13.3 Liability limitations do not apply in cases of intent or deliberate recklessness by the Provider.
  4. 13.4 The Client indemnifies the Provider against all third-party claims related to the Client's use of the SaaS Service.
  5. 13.5 Any claim for damages lapses 12 months after the Client discovered or could reasonably have discovered the damage.

Article 14 – Force Majeure

  1. 14.1 The Provider is not liable for failure or delay due to force majeure, including power outages, internet disruptions, supplier failures, DDoS attacks, natural disasters, epidemics or government measures.
  2. 14.2 If a force majeure situation exceeds 60 days, either Party may terminate the Agreement in writing. The Client is then entitled to a refund for the period the SaaS Service was unavailable.

Article 15 – Support and Assistance

  1. 15.1 The Provider offers support in accordance with the chosen Plan. Response times and availability are described on the website or in a separate SLA.
  2. 15.2 Support is limited to the use of the SaaS Service. The Provider is not responsible for issues arising from Client Content, external integrations or domain registrar configurations.

Article 16 – Backups

  1. 16.1 The Provider makes regular backups for disaster recovery purposes only, not as an archiving facility.
  2. 16.2 The Client is solely responsible for maintaining its own copies of Content. The Provider does not offer export functionality and advises the Client to keep an independent archive.
  3. 16.3 The Provider accepts no liability for data loss despite backups, except in cases of intent or deliberate recklessness.

Article 17 – Business Use

  1. 17.1 The SaaS Service is exclusively intended for business use. The Client declares it acts in the exercise of its profession or business.
  2. 17.2 The statutory right of withdrawal does not apply, as the Client acts as a business user.
  3. 17.3 Refund of subscription fees after entering into a Subscription is excluded.

Article 18 – Governing Law and Disputes

  1. 18.1 The Agreement and these Terms are exclusively governed by the laws of the Netherlands.
  2. 18.2 Disputes shall be submitted to the competent court in the judicial district of Utrecht, unless mandatory law provides otherwise.
  3. 18.3 The Parties shall first endeavour to resolve disputes by mutual consultation before resorting to court proceedings.

Article 19 – Final Provisions

  1. 19.1 The Provider may transfer rights and obligations under the Agreement to a third party. The Client may not do so without prior written consent of the Provider.
  2. 19.2 Failure by the Provider to invoke any provision of these Terms shall not affect the right to invoke it at a later time.
  3. 19.3 These General Terms and Conditions take effect on 03-04-2026 and apply for an indefinite period.